21Dukes Casino is one of the newest casinos to be introduced in Australia. Despite this, it has managed to become quite popular among Aussie players. According to their website, they are committed to bringing you all the latest offers and promos that are available for Australian players.
This online casino is owned by Cherrywood Investments Limited which was founded in 2010 with its head office being in Belize City, 21dukes sister casino is powered by games from Ezugi and Cryptologic; two companies that have been listed on Gambling Commission’s blacklist. However, since both Ezugi and Cryptologic did not invade their license terms (because they were registered under separate jurisdictions), there was nothing that could be done about them.
Sign Up Bonus
21Dukes Casino’s website states: “Welcome Bonus: First deposit automatically matched 50%, Second deposit automatically matched 40% and Third Deposit automatically matched 30%” which, if true, would result in an initial sign-up bonus of 150%. However, another page on the 21Dukes’ website (via Google cache) specifies that the offer is only for a 100% match up to AU$ 1000. Since both amounts are stated on separate pages it appears likely that both offers were available at some point, but I can’t find any clear information about this anywhere. Regardless of what was previously offered it is now clearly stated on their front page (archive via archive.org) that all new players get a 100% up to AU$ 1000 sign-up bonus, which is a very good deal regardless.
Table Games: Roulette, Blackjack, Baccarat
21Dukes Casino offers all of the above table games, available in both demo and real money modes. Their blackjack is very weak on splitting pairs, often being restricted to only soft 17 even on a double-deck game, but they have good rules for everything else. Roulette is very strong with great odds, but it lacks some features that are standard at most other casinos I’ve reviewed. Baccarat is about average with one big advantage: You can bet whether or not the bank hand will bust before seeing any cards! This means you shouldn’t ever be tying when betting on the banker unless there’s no way it won’t bust anyway (for example when you’re supposed to lose after drawing three cards vs. a 10). Craps is also good here with a great risk/reward system on all bets.
Customer Service and Support
21Dukes Casino’s website states that they offer “24/7 support” which I assume means live chat. They also provide an email address and a phone number should you prefer them to contact you by either of those methods. Both the email and phone number provided were valid when I checked so it is possible to get in touch with someone if needed, but currently, this page (archive via archive.org) lists only a single telephone number for all of Europe, and their site specifies that they’re only open during the UK daytime. There is however a European number listed on their website (archive via archive.org), although there was no answer when I tried calling at 18:00 CET today.
More complete information – is here.